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I have purchased products in store and online from TA and I have had no problems.
However if you do go to the store when it's busy, and it can get pretty busy at times, then you shouldn't expect the staff to be able to spend much time with you. However if you go on a day when it's not busy then you will have all your questions, which they can answer, answered.
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A Canadian is someone who knows how to make love in a canoe - Pierre Berton
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