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Felt like adding my experience into the mix here.
I haven't seen any reviews of this place (or any other place to start) and as a disclaimer, I'm totally new to airsoft.
Went into the store Thursday afternoon, 2 employees at the front, 3 customers. I was quickly served by Steve who gave me a quick run through of good beginner AEG rifles and let me hold any rifle to just get a feel for them.
Came again on Friday (today), early afternoon, 4-5 front line employees, 5+ customers. Stayed for 15 mins and couldn't get anyone to help me and I had a training workshop to run to so I had to leave. Came back in the late afternoon, waited just a few minutes and Steve served me again and was really patient in answering my questions.
During my time at the store when there less customers than employees, (after Steve served me), a gentleman wearing a black TA shirt + black cap took the initiative and asked if I needed any help.
This was followed by a female employee who also asked me if I needed any help.
On both days during the time I was there, the ticket system was not used. I was quite happy with the service I received and I will be back.
After skimming this thread though, it seems like Saturdays are a whole different story....in which case I will avoid that.
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