Ehobby shipped to wrong shipping address

mrgruber · January 31st, 2011, 02:47

My experience with ehobby asia is horrible, not only have they shiped my order to a wrong address (even though I emailed them three times and sent them a PM here on the forum)they still shipped to an address I have not live at for four years. I also have not heard back from them regarding this. this is the last order I will make from them

Gunny_McSmith · January 31st, 2011, 02:55

Have you changed your address in your paypal account? Because if you didnt then im afraid its your fault, not ehobby's.....

mrgruber · January 31st, 2011, 03:02

its my fault that ehobby did not ship to the address I gave them to ship to?just really confused as to how me providing them with a shiping address, sending them multipull messages asking to change the shiping address, including sending them a pm via asc forum= it being my fault. I have made many perchases through paypal over the last 4 years and never had something like this happen. When I provide a shiping address and ask that something be shiped there and its not that is bad customer service.

Alphaj1 · January 31st, 2011, 03:09

Ordered from them many times, no problems. I guess some orders are "lemons."

Gunny_McSmith · January 31st, 2011, 03:16

But did you change your old address from your paypal account? Because most HK retailers are instructed to ship to the paypal registered address only, and not the adress you give them....

theguy · January 31st, 2011, 03:16

I have made many orders from ehobby, all of them have been painless and quick.

I believe they are obligated to ship to your registered paypal address to prevent scammers and stolen paypal accounts.

It only takes a few minutes to change your address on the paypal site.

mrgruber · January 31st, 2011, 03:22

then why would they ship to an address that is not even listed on my paypal account as my home address? why did they ship to the address that does not match my billing address and the address I gave them to ship? and yes my current address is the one showing on my pay pal account

juicy · January 31st, 2011, 04:31

Quote:

Originally Posted by Gunny_McSmith

Have you changed your address in your paypal account? Because if you didnt then im afraid its your fault, not ehobby's.....

+1. That's happened to me before.

ShelledPants · January 31st, 2011, 04:33

Quote:

Originally Posted by mrgruber

then why would they ship to an address that is not even listed on my paypal account as my home address? why did they ship to the address that does not match my billing address and the address I gave them to ship? and yes my current address is the one showing on my pay pal account

How did they receive this previous address?

mrgruber · January 31st, 2011, 04:51

it is still listed on my paypal account, but is not listed as my mailing address

theguy · January 31st, 2011, 08:48

Are you sure? I would double check that.

Also, did you change your shipping address to your new address after the order was placed?

sushicake · January 31st, 2011, 14:32

ehobby goes off of the address you provide them, not your paypal address, to them your paypal is just a way of paying them. Your best bet to change it on their website.

mrgruber · January 31st, 2011, 16:49

I really love the assumption that the shipper is right
1)one of the first things i do after moving is change my address on paypal, the only reason the other address was on there is it was associated with a credit card I no longer have. but was not listed as my home address
2) both the billing and shiping address on there site are my current address, but the package is being shiped to a previous address.
3) it is now 5days since I noticed the wrong address and 8 email and two attempted phone calls with no reply from the mat all.

this does not sound like good customer service

Space Bot · January 31st, 2011, 17:26

I know how you feel, but for me it's Redwolf. I've emailed Redwolf at least 5 times, 1-2 phone calls without a single reponse. I had sent the original email a month ago.
I did get my item, but I had paid an extra $50+ on express shipping (3 day) Only to receive it 2 and a half weeks later...

rustysniper · January 31st, 2011, 18:29

lol...it is not that the "shipper is right"...it is that if you pay by PayPal...then they ship to the address associated to the PayPal account. Works both ways....if there is a dispute then you can make a claim against Paypal and the shipper based on the address associated with the account. I have had to use this a couple of times and I am glad that I had accurate info associated with my account..........

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January 31st, 2011, 02:47	#1
mrgruber Trader rating Join Date: Aug 2006 Location: Vancouver BC	Ehobby shipped to wrong shipping address My experience with ehobby asia is horrible, not only have they shiped my order to a wrong address (even though I emailed them three times and sent them a PM here on the forum)they still shipped to an address I have not live at for four years. I also have not heard back from them regarding this. this is the last order I will make from them __________________ throught the blood and the mud to the green feilds beyond

January 31st, 2011, 02:55	#2
Gunny_McSmith a.k.a. Palucol Trader rating Join Date: Mar 2008 Location: MTL	Have you changed your address in your paypal account? Because if you didnt then im afraid its your fault, not ehobby's..... __________________

January 31st, 2011, 03:02	#3
mrgruber Trader rating Join Date: Aug 2006 Location: Vancouver BC	its my fault that ehobby did not ship to the address I gave them to ship to?just really confused as to how me providing them with a shiping address, sending them multipull messages asking to change the shiping address, including sending them a pm via asc forum= it being my fault. I have made many perchases through paypal over the last 4 years and never had something like this happen. When I provide a shiping address and ask that something be shiped there and its not that is bad customer service. __________________ throught the blood and the mud to the green feilds beyond Last edited by mrgruber; January 31st, 2011 at 03:19..

January 31st, 2011, 03:09	#4
Alphaj1 Trader rating Join Date: Aug 2008 Location: Richmond BC	Ordered from them many times, no problems. I guess some orders are "lemons."

January 31st, 2011, 03:16	#5
Gunny_McSmith a.k.a. Palucol Trader rating Join Date: Mar 2008 Location: MTL	But did you change your old address from your paypal account? Because most HK retailers are instructed to ship to the paypal registered address only, and not the adress you give them.... __________________

January 31st, 2011, 03:22	#7
mrgruber Trader rating Join Date: Aug 2006 Location: Vancouver BC	then why would they ship to an address that is not even listed on my paypal account as my home address? why did they ship to the address that does not match my billing address and the address I gave them to ship? and yes my current address is the one showing on my pay pal account __________________ throught the blood and the mud to the green feilds beyond

January 31st, 2011, 04:51	#10
mrgruber Trader rating Join Date: Aug 2006 Location: Vancouver BC	it is still listed on my paypal account, but is not listed as my mailing address __________________ throught the blood and the mud to the green feilds beyond

January 31st, 2011, 14:32	#12
sushicake Trader rating Join Date: Dec 2008 Location: Markham, ON	ehobby goes off of the address you provide them, not your paypal address, to them your paypal is just a way of paying them. Your best bet to change it on their website. __________________ "Don't you know the first law of physics? Anything fun costs atleast $8"

January 31st, 2011, 16:49	#13
mrgruber Trader rating Join Date: Aug 2006 Location: Vancouver BC	I really love the assumption that the shipper is right 1)one of the first things i do after moving is change my address on paypal, the only reason the other address was on there is it was associated with a credit card I no longer have. but was not listed as my home address 2) both the billing and shiping address on there site are my current address, but the package is being shiped to a previous address. 3) it is now 5days since I noticed the wrong address and 8 email and two attempted phone calls with no reply from the mat all. this does not sound like good customer service __________________ throught the blood and the mud to the green feilds beyond

January 31st, 2011, 17:26	#14
Space Bot a.k.a. Servius Trader rating Join Date: Jul 2010 Location: Port Coquitlam	I know how you feel, but for me it's Redwolf. I've emailed Redwolf at least 5 times, 1-2 phone calls without a single reponse. I had sent the original email a month ago. I did get my item, but I had paid an extra $50+ on express shipping (3 day) Only to receive it 2 and a half weeks later... __________________ Airsoft is a lot like drinking. It starts off with just a few shots, but before you know it you're lying on the ground yelling for help.

January 31st, 2011, 18:29	#15
rustysniper Trader rating Join Date: Apr 2008 Location: Canal Flats BC	lol...it is not that the "shipper is right"...it is that if you pay by PayPal...then they ship to the address associated to the PayPal account. Works both ways....if there is a dispute then you can make a claim against Paypal and the shipper based on the address associated with the account. I have had to use this a couple of times and I am glad that I had accurate info associated with my account.......... __________________ Semper Primus: Always First

Ehobby shipped to wrong shipping address

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